RETURN POLICY

At Halley's Record Shop, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your product, we are here to help.

Eligibility for Returns 
- Items must be returned within 30 days of the purchase date.  
- Products should be in their original condition, unused, and in the original packaging.  
- Some items, such as personalized or perishable goods, may not be eligible for return. Please check the product description for specific details.

How to Return an Item  
1. Contact our Customer Service team at [contact email or phone number] to initiate your return request.  
2. Provide your order number and reason for return.  
3. Our team will guide you through the return process and provide a return shipping label if applicable.  
4. Pack the item securely to avoid damage during shipping.

Refund Process
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.  
- Approved refunds will be processed to your original payment method within 7-10 business days.  
- Shipping costs are non-refundable unless the return is a result of our error.

Exchanges  
- If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Contact Us
If you have any questions about our return policy or need assistance, please don't hesitate to reach out to our Customer Service team at [e-mail].